EXIN VeriSM™ Plus

EXIN VeriSM™ Plus
0,00 €
Zzgl. 19% MwSt.

2 Tage Kompakttraining

9:00-17:00

Online oder inhouse

Gerne kombinieren wir für Sie Zeit- und Seminarkonzepte, um Ihnen Ihre Zertifizierung so einfach wie möglich zu machen. Alle Seminareinhalte sowie deren Lieferung sind 100% miteinander kompatibel.



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EXIN VeriSM™ Plus

VeriSM™ describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM™ model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM™ allows a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture, and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, it helps organizations to respond to their consumers and deliver value with integrated service management practices. VeriSM™ shows you how to fit your current, effective ways of working into an overall organizational context and flexibly adopt different management practices to meet different service management situations. The VeriSM™ Foundation certification builds the fundamental skills and knowledge enabling individuals to participate in a service organization and to deliver value to the consumer. The certification is based on VeriSM™ - A service management approach for the digital age

h3>Content

The VeriSM™ Foundation certification validates a professional’s knowledge about:

  • The service organization
  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started

Target group

The target group consists of all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM™ Foundation, VeriSM™ Essentials and VeriSM™ Plus prove to be useful both for professionals at the very start of their service management career and for experienced professionals who need access to a simple service management approach. The certifications are essential for anyone who works with products and services and will be of particular interest to:

  • Graduates and undergraduates – who will be joining organizations and who need to understand the principles of service management.
  • Everyone within a service organization

Learning content

  • The service organization
  • Organizational context
  • Organizational governance
  • Digital transformation
  • Service culture
  • People and organizational structure
  • Organization structure
  • Service Management challenges
  • The VeriSM™ model
  • Adapting the VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Impact of technology
  • Getting started

Examination details

  • Examination type: Computer-based or paper-based multiple-choice questions
  • Number of questions: 20
  • Pass mark: 65% (13 out of 20)
  • Open book/notes: No
  • Electronic equipment/aides permitted: No
  • Time allotted for examination: 30 minutes
  • The Rules and Regulations for EXIN’s examinations apply to this exam.

Zusatzinformation

Dauer 2 Tage
Seminartyp Kompakttraining
Beginn Nein
Ende Nein
Sprache EN
Seminarart Firmentraining